The Essentials
The jacket and veil are very well made. Zippers work smoothly and appear to be the quality that should last many years.
Great for givinging you the assurance that your products are covered if damaged or lost. Don’t order without it!
N/A.
It drives me crazy but I pay it because I don’t trust the mail
Major update ! They added screws to the edge boards. Very nice. Still wish they were a hair wider. But great board !
FREQUENTLY ASKED QUESTIONS
What makes HillCo products different from other beekeeping suppliers?
HillCo is a family-owned business built by beekeepers, for beekeepers. Founder John Hill started out as a hobbyist frustrated by how expensive beekeeping equipment had become, so HillCo focuses on offering high-quality, core beekeeping products at more affordable prices than competitors by buying in higher volume direct from manufacturers, limiting selection to focus on core items, and keeping operating costs low. That means real savings passed on to you, backed by friendly, personal customer service.For more info, visit our About page.
How long will it take to receive my order?
Most orders ship within 2 business days of purchase (business days are Monday to Friday; no shipments go out on weekends or holidays). Once your order ships, you'll get a confirmation email with tracking details. Delivery estimates shown at checkout are estimates only, and transit time after shipping depends on the carrier and your location.For more info, visit our Shipping Policy and Returns page.
Do you offer returns or warranties on your products?
Yes. All HillCo products are guaranteed to arrive in usable, working, new condition. If an item is defective, contact us within 7 days of delivery for a replacement or refund. Changed your mind? Contact us within 30 days of delivery to arrange a return. You're responsible for return shipping (via UPS or freight, depending on the item), and a 10% restocking fee applies.For more info, visit our Shipping Policy and Returns page.
What is your return, refund, and warranty policy?
Damaged or defective items: contact us within 7 days of delivery and we'll arrange a replacement, refund (including shipping cost), or in some cases monetary compensation, at our discretion. Change-of-mind returns: contact us within 30 days of delivery. You cover return shipping via UPS or freight, and a 10% restocking fee is deducted from the refund. If an order arrives damaged, keep the original packaging and photograph the damage to support a carrier claim.For more info, visit our Shipping Policy and Returns page.
Do you ship internationally or only within the U.S.?
We ship within the continental United States only, via Spee-Dee Delivery Service, UPS, or freight depending on the size and weight of your order. We're unable to ship outside the continental U.S. at this time.For more info, visit our Shipping Policy and Returns page.
Can I pick up my order locally or visit your facility?
Yes, local pickup is available at our facility in Minonk, IL. Please call us at (309) 461-7885 to arrange pickup or a visit.For more info, visit our Contact page.